Christopher Reed
6308 Belmont Ave
Dallas, TX 75214
(901) 848-8053
chris@chrisreedtech.com
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PROFESSIONAL SUMMARY:
Accomplished Client Manager with over 14 years of experience in supply chain planning, software development, and business systems analysis. Proven track record of delivering complex, high-impact projects on time and under budget for global clients in the retail and apparel industries. Expertise in designing and implementing advanced supply chain solutions, optimizing resource planning, and driving significant improvements in operational efficiency and profitability. Skilled in leading cross-functional teams and fostering strong client relationships that result in high customer satisfaction and long-term business growth. Adept at leveraging technical expertise to develop innovative solutions that align with client goals and drive sustainable business outcomes.
EDUCATION:
Texas Christian University, Fort Worth, TX Bachelor of Business Administration Business Information Systems May 2009
RELEVANT EXPERIENCE:
o9 Solutions, Client Manager Dallas, TX November 2022–Present
- Manage the relationship with a leading global apparel brand, overseeing multiple go-lives across various project tracks, resulting in a 47% reduction in order fulfillment lead time, a 49-day decrease in procurement lead time, and a 20-day decrease in the planning cycle, driving significant improvements in supply chain efficiency, customer service levels, and operating profit
- Deliver projects on time and under budget, ensuring client satisfaction and high ROI
- Lead and coordinate teams of internal and partner resources to achieve project milestones and meet deliverables
- Negotiate and secure multiple services Statements of Work (SOW) agreements, ensuring clear project execution timelines and resource plans
- Maintain a highly referenceable client relationship, leading to the client’s active participation in conferences, reference calls, and public success stories
- Collaborate closely with sales partners to facilitate the successful closure of expansion and renewal SaaS deals, contributing to revenue growth and client retention
o9 Solutions, Solution Architect Dallas, TX April 2021–November 2022
- Led the design and implementation of advanced supply chain planning solutions for global clients in the retail and apparel industries
- Developed innovative DC resource and capacity consumption logic, incorporating DC chambers and pack sizes for enhanced planning accuracy
- Engineered a comprehensive fashion DC network design, enabling efficient initial set distribution to stores and optimized replenishment flows throughout the season
- Developed a 78-week rolling Annual Operating Plan (AOP) that provided a holistic demand and supply view across all product categories, integrating a precise sales forecast and accommodating supply flows from vendors to stores
- Spearheaded blueprinting design workshops, resulting in the development of robust solutions and new business processes for fabric and raw material planning
- Designed strategic vendor collaboration frameworks, optimizing finished goods and fabric placement plans to support client operational goals
o9 Solutions, Senior Business Operations Specialist Dallas, TX October 2019–April 2021
- Collaborated with a leading global retail client to implement and launch the o9 planning platform across multiple distribution center (DC) networks, including Import, Grocery, Regional, and Fashion DCs
- Onboarded the integrated planning team successfully, enabling streamlined management of inbound and outbound flow planning for the client’s extensive DC network
- Delivered weekly visibility by item for both inbound and outbound DC flows, incorporating capacity planning across DC chambers, which improved labor planning and reduced the risk of capacity breaches
- Built and optimized workflows to meet the client’s specific requirements, ensuring scalability and performance across the supply chain planning operations
Lockheed Martin: Missiles and Fire Control, Senior Software Development Analyst Grand Prairie, TX September 2014–October 2019
- Served as product owner for all Missiles and Fire Control proposal estimating and pricing applications (COTS and custom developed)
- Led the SAP Procure to Pay Materials Cost Estimating (P2P MCE) implementation and integration with the proposal estimating and pricing application
- Developed custom business intelligence reports using SAP Business Objects (BOBJ) and WEBI
- Developed custom SharePoint solutions that centralize finance policies and procedures and facilitate improved communication and auditability
- Provided support to 300+ cross-functional users across the Lockheed Martin enterprise
Lockheed Martin: Missiles and Fire Control, Software Development Analyst Grand Prairie, TX September 2011–September 2014
- Served as implementation lead, managing configuration and business process integration of estimating, pricing, and finance applications across Lockheed Martin business areas
- Developed tools to facilitate compiling estimates and automating loading data into proposal estimating and pricing applications, resulting in improved proposal turnaround times
- Provided post-implementation support to 100+ finance users across the Missiles and Fire Control organization
Lockheed Martin: Missiles and Fire Control, Associate Software Development Analyst Grand Prairie, TX November 2009–September 2011
- Served as product manager leading requirements, schedule, development, testing, deployment, and roadmap for new proposal estimating and pricing application
- Led team to successfully pilot and transition finance users to a new proposal estimating and pricing application
- Created training and documentation materials for finance applications
Rapid Reporting Verification Company (an Equifax division), Business Systems Analyst Fort Worth, TX July 2009–October 2009
- Managed data mining, reporting, and analysis efforts for sales, finance, and executive teams
- Led data migration project team to convert customer data from legacy processing applications to current processing applications
- Supported sales with specialty reports, trend analysis, and customer support
HONORS & ACTIVITIES:
- Lockheed Martin: 2011 Program Assessment and Evaluation (PA&E) Excellence Award
- Lockheed Martin: 2011 Missiles and Fire Control (MFC) Evening of Excellence Award
- Lockheed Martin: 2011, 2012, 2013 Service Recognition Award (SRA) Team Accomplishment Award
- Lockheed Martin: 2010, 2014 Spot Individual Award
- Lockheed Martin: Corporate Estimating Council IT Subcommittee Team Member
- Lockheed Martin: MFC Culture Optimization Technology Improvement Team: Access & Applications Team Lead
- TCU Neeley School of Business: 2009 Best Application of Theory Award
- Boy Scouts of America: 2003 Eagle Scout Award
APPLICATION SKILLS:
- o9 Integrated Business Planning (IBP), Supply Planning, and Retail Planning solutions and o9 platform IBPL and data modeling
- SAP Enterprise Resource Planning (ERP), Procure to Pay (P2P), and Business Objects (BOBJ) application systems
- WordPress, Microsoft SharePoint, and DotNetNuke content management systems (CMS)
- Microsoft SQL Server, SAP HANA, MySQL, and PostgreSQL database management systems
- Microsoft Team Foundation Server (TFS), Atlassian Jira, and Git source code management (SCM) and issue tracking systems
- Microsoft Visual Studio, Access, Project, and Visio software
- Microsoft Office Specialist (MOS) Certified: Word, Excel, and PowerPoint
- Visual Basic for Applications (VBA) to develop Microsoft Office macros
- Python, R, C#.NET, VB.NET, ASP.NET, PHP, JavaScript, SQL, XML, CSS, and HTML language experience
- EDI X12 standards and EDI translation (Sterling Gentran) software
- Linux web server, email, Google Analytics, and Google Apps configuration
- Consulting, product management, project management, AGILE, and SCRUM experience
- Business process modeling and data flow diagramming experience